1. What countries do you ship to?
We ship to selected countries across Europe. You can see the available shipping destinations at checkout.

2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the EU. No hidden costs – just great products delivered to your door.

3. How long does delivery take?
Delivery typically takes 3–14 business days, depending on your location. The estimated delivery time will be calculated at checkout.

4. Can I track my order?
Yes, once your order is shipped, we’ll email you a tracking number so you can follow your package.

5. How can I contact you?
You can reach us 24/7 through our Contact Us page or email us at support@maely.eu. We’re always here to help.

6. What is your return policy?
If you're not satisfied, you can return your order within 14 days of receiving it. Items must be unused and in original packaging. Please contact us before returning anything.

7. Do you sell quality-checked products?
Absolutely! All our products are carefully selected for durability, functionality, and style. We only offer items we truly believe in.

8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.